Katalogue›Refund Policy
Refund Policy
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Last updated November 5, 2026
If Katalogue is not right for you, you can get a full refund within 30 days of purchase, for any reason.
How to ask
Email [email protected] with your order email, or use the link in your Paddle receipt. Refunds are processed by Paddle, our Merchant of Record, back to the original payment method, usually within 5 to 10 business days.
What happens to the licence
A refunded licence key is deactivated. The app then stops indexing and searching; you can still browse and open your files.
After 30 days
We look at every request individually, for example if a technical problem we could not fix kept you from using Katalogue.