Refund Policy

Last updated November 5, 2026

If Katalogue is not right for you, you can get a full refund within 30 days of purchase, for any reason.

How to ask

Email [email protected] with your order email, or use the link in your Paddle receipt. Refunds are processed by Paddle, our Merchant of Record, back to the original payment method, usually within 5 to 10 business days.

What happens to the licence

A refunded licence key is deactivated. The app then stops indexing and searching; you can still browse and open your files.

After 30 days

We look at every request individually, for example if a technical problem we could not fix kept you from using Katalogue.