How can we help?
Answers to common questions, and a real person when you need one.
Troubleshooting
The setup download stopped or failed
Check your internet connection and click Download again: finished parts are kept. Company networks sometimes block GitHub or Hugging Face; try another network once, then Katalogue works offline.
Katalogue does not use my graphics card
Open Settings → Performance and run the speed test. On Windows, install the GPU runtime under Settings → Models and restart Katalogue. Update your graphics driver if the test reports an error.
“This key is already activated on two computers”
A licence works on two computers at a time. Deactivate one of them in Settings → Licence, or from the My licence page, then activate again.
Search misses something I know is there
Make sure the folder is in the library and indexing has finished. Describe what you would see rather than what it is called, or try fewer words. For speech, turn on “Make speech searchable”.
“The index is damaged”
Click Repair now. Katalogue rebuilds the index from your files, keeps your folder list and never touches the files themselves.
Windows SmartScreen or macOS warns about the app
Katalogue is code-signed (and notarized by Apple). Download it only from katalogue.kagency.dev. If Windows still shows a notice for a new release, choose More info → Run anyway.
FAQ
Does Katalogue upload my photos or videos?
No. Everything (looking at pictures, transcribing speech, searching) happens on your computer. Katalogue only goes online to download the AI models once, to activate your licence, and (optionally) to check for a new version.
Is it a subscription?
No. You pay $50 once and Katalogue is yours on two computers at a time, with every 1.x update included. A future 2.0 may be a paid upgrade, at a discount for existing customers; 1.x keeps working forever.
What do I need?
Windows 10 or 11 (64-bit), or macOS 13 Ventura or later on Apple silicon or Intel. 8 GB of memory (16 GB recommended) and about 3 GB of disk space for the AI models. A graphics card is optional but makes indexing several times faster.
Does it use my graphics card?
Yes, when it helps: NVIDIA, AMD and Intel graphics on Windows, and the GPU and Neural Engine on Apple silicon Macs. Indexing is then several times faster. A built-in speed test shows the difference on your computer.
Can I move my licence to a new computer?
Yes. Deactivate the old computer in Settings → Licence (or on your My licence page) and activate the key on the new one. Self-service moves are limited to 5 a year; contact us if you need more.
Is there a free trial?
Yes: every feature on up to 200 files, with no time limit and no credit card. To index more than 200 files, buy a licence.
What if it is not for me?
Email us within 30 days of purchase for a full refund. No questions asked.
Which languages can I search in?
You can describe what you are looking for in many languages, and speech is recognised in about 100 languages. The app itself is available in English, Chinese, Japanese, German, Spanish, French, Korean, Portuguese, Italian and Russian.
Contact us
Email [email protected]. We answer within one business day.
Helpful to include: your operating system, the version (Settings → About) and your device ID (Settings → Licence). Never send your files; we never need them.